Política de envío
Shipping
Orders ship Monday through Friday only. Processing generally takes 1 to 2 business days from the time your order is received. In the event of a holiday, processing resumes on the next business day.
For expedited shipping or other special requests, please contact us.
International Shipping
For orders outside of the United States, please contact us. For Canada visit ca.stkrconcepts.com
Freight Forwarders
We don't ship to freight forwarding locations.
Lost, Stolen, or Damaged Packages
If you didn't receive your order but the shipping carrier is reporting that it has been delivered, please contact us as soon as possible at info@stkrconcepts.com. We will file a claim with the carrier in hopes of locating the package. Please allow 7-14 business days for this to be completed with the shipping carrier.
In the event that the package is missing, and "Shipping Insurance" was purchased, we will replace the lost and/or stolen package. Please note we may require the customer to pay for "Signature Required" delivery to further prevent lost and/or stolen goods.
In the event that the package is missing, and "Shipping Insurance" was not purchased, we will do everything in our reasonable power to help locate the lost and/or stolen package. Although, once it enters the carrier's possession, we can no longer be held liable.
In the event your products are damaged during shipment, please let us know. Our Customer Service team will start a claim with the carrier, and in certain cases, we will be glad to send parts that were damaged in transportation.
Free Shipping
Qualifying orders over $99 within the contiguous United States ship for free via ground transportation. Some restrictions apply.
Free Gift Offer
Qualifying orders over $149 may receive a Free Gift. Other restrictions may apply. If your gift is not showing up in the shopping cart, please contact us
Returns
For returns, exchanges, and refunds, see our Refund Policy. You can start a return from your account at account.stkrconcepts.com.
Warranty
All products are warranted against manufacturer defects. Click here for more details.
Please contact us with any questions or concerns.
Questions? Please contact us.
